Website Encore Pro Staffing
Sand Springs Manufacturer seeking an experienced systems analyst with EPICOR experience
Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the functional and technical resource for IT projects.
- Establish and maintain Help Desk system and IT-related project management.
- Support maintenance and inventory of company software, licenses, and hardware.
- Interpret areas of opportunity to leverage the Epicor ERP system to meet current and future business needs.
- Administer, improve, manage, monitor, and query SQL Server databases.
- Drive standardized processes across the system.
- Understand and prioritize business requirements, to translate these needs into functional requirement documents and design specifications.
- Follow IT best practices and methodologies by gathering and documenting business requirements, developing project plans, obtaining business approvals, conducting risk assessment analysis, testing procedures, implementation of changes.
- Provide functional and technical support to end-users working within the Epicor system.
- Provide internal and external technical support and communications.
- Provide functional and technical support to end-users of OGI’s IT systems and structure.
- Manage system issues; analyze root cause of problems and provide direction for workarounds, corrections, and enhancements.
- Create process documentation and train end-users.
- Conduct gap analysis, process changes, conference room pilots, integration testing, system implementation, and post-production support.
- Provide after-hours on-call support as scheduled.
- Maintain support for QMS process with documentation and work instructions.
- Support other analyses, develop dashboards and reporting.
Required Education and Experience
- Bachelor’s degree in MIS, CIS, CS, or related industry preferred
- Minimum 2 to 5 years or more related experience preferably in a manufacturing environment
- Proficient in SQL development and ERP data tables
- Computer Hardware and Software maintenance and support experience
- Excellent written, organization, and verbal communication skills
- Experience supporting ERP systems in a manufacturing and/or distribution Industry
- Excellent troubleshooting skills
- Ability to work well independently or within a team, especially cross-functional teams
- Detail-oriented and ability to multi-task effectively in a fast-paced working environment
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